We are happy to get comments and ideas for improving our service from patients. Provide feedback for the practice.
Complaints
We aim to provide the highest level of care to all our patients, but sometimes things do go wrong.
To make a formal complaint you can:
- Fill out the online form
- Write to the Practice Manager.
- Speak to a member of staff. If they can they will try to resolve any problem you have
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
Alternatively if you want to make a complaint about primary care services to the commissioner you will now contact the Black Country Integrated Care Board (ICB) instead of NHS England.
You can do this by:
Telephone: 0300 0120 281
Email: bcicb.time2talk@nhs.net
Writing to them at: Time2Talk, NHS Black Country Integrated Care Board (ICB), Civic Centre, St. Peter’s Square, Wolverhampton. WV1 1 SH
If you are still not happy with the response from the ICB you can approach:
Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
WS1P 4QP
Helpline: 0345 015 4033
Website: www.ombudsman.org.uk